Welcome to The Hook Up Tackle Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As anglers ourselves, we understand the importance of reliable gear and timely service. Below, you’ll find answers to common queries to ensure your shopping experience is as smooth as casting a line on a calm lake.

Product Questions

Q: What types of fishing products do you offer?
A: We specialize in premium fishing gear, including accessories, apparel, bladed jigs, braided line, buzzbaits, Carolina/specialty weights, casting jigs, casting reels, casting rods, crankbaits, crawlers, deep diving lures (15 ft.+), dropshot hooks, finesse jigs, fish care items, and flippin hooks. Our curated selection is designed for serious anglers who demand quality and performance.
Q: Are your products suitable for both tournament pros and weekend enthusiasts?
A: Absolutely! Our products cater to all levels of anglers, from tournament professionals preparing for competitions to weekend enthusiasts gearing up for a relaxing trip. We focus on high-quality tackle that enhances your fishing experience, no matter your skill level.

Shipping and Delivery

Q: What shipping options do you provide?
A: We offer two convenient shipping methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch. Ideal for fast delivery.
– Free Shipping: Available on orders over $50 via EMS, delivering within 15-25 days after dispatch. Perfect for budget-conscious shoppers.
Q: How long does order processing take?
A: We process all orders within 1-2 business days. After dispatch, delivery times depend on your location and shipping method chosen. We ship globally but exclude Asia and some remote areas due to logistical constraints.
Q: Can I track my order?
A: Yes, we provide tracking information for all shipments. You’ll receive updates via email to monitor your package’s journey from our warehouse in San Antonio to your doorstep.

Returns and Support

Q: What is your return policy?
A: We have a hassle-free return policy. You have 15 days from receipt of your items to initiate a return. If anything isn’t perfect, contact our customer service team at [email protected] for assistance.
Q: How do I contact customer service?
A: Reach out to us via email at [email protected]. Our team, comprised of fellow anglers, is here to help with any questions about shipping, tracking, returns, or product advice.

Payment and Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.

General Information

Q: Where is The Hook Up Tackle Shop based?
A: We’re located at 3231 Scheuvront Drive, San Antonio, US 33576. Our operations are run from this location, ensuring efficient handling of your orders.
Q: Do you ship to my country?
A: We ship globally but currently exclude Asia and some remote areas due to logistical challenges. If you have questions about your specific location, feel free to email us.

Thank you for choosing The Hook Up Tackle Shop for your fishing needs. We’re committed to providing top-notch gear and service, so you can focus on what matters—catching your next trophy fish. Cast with confidence, knowing we’ve got your back every step of the way!

The Hook Up Tackle Shop – Where Your Next Trophy Catch Begins